This policy explains how Brightside Web ("we", "us", "our") collects, uses and protects your personal information when you visit our website or contact us about our services. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

For the purposes of data protection law, the data controller is:

• Business name: Brightside Web
• Contact email: deanjohnson93@outlook.com
• Phone: 07348 281443
• Address: [your business address, if applicable]

2. What information we collect

We only collect information we actually need to respond to you and run our service.

We do not knowingly collect special category data (such as health or financial details), and we do not collect data from anyone we know to be under 18.

3. How we use your information and our lawful basis

Under UK GDPR we must have a lawful basis for using your data. Ours are:

• To respond to your enquiry and provide a quote or service — basis: taking steps at your request before entering a contract, and our legitimate interest in running our business.
• To verify eligibility for our offer (checking your Facebook page) — basis: your request and our legitimate interest.
• To improve our website using analytics — basis: your consent (you can withdraw it at any time).
• To meet legal or accounting obligations — basis: legal obligation.

4. Cookies and analytics

Our website uses cookies. Essential cookies are needed for the site to work and to remember your cookie choice. Analytics cookies only load if you click "Accept" on our cookie banner.

We use Microsoft Clarity to understand how visitors use our site — for example which sections they read and where they click — through behavioural metrics, heatmaps and session recordings. We use this purely to improve the website. Microsoft processes this data as described in the Microsoft Privacy Statement.

You can change your choice at any time using the "Cookie preferences" link in our website footer, or by clearing cookies in your browser.

5. Who we share your information with

We do not sell your personal information. We share it only with trusted providers who help us run our service, and only as far as needed:

• Our website host: [hosting provider, e.g. Netlify / Vercel]
• Our form / email provider: FormSubmit (formsubmit.co), which forwards enquiry-form submissions to our email
• Microsoft Clarity for website analytics (only with your consent)

We may also disclose information if required by law.

6. International transfers

Some of our providers (including Microsoft) may process data outside the UK. Where that happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or equivalent approved mechanisms to keep your data protected.

7. How long we keep your information

We keep enquiry data only as long as needed to respond to you and, if you become a client, for the duration of our work together plus any period required for legal or accounting reasons (typically up to [X years]). Analytics data is retained according to Microsoft Clarity's own retention periods. If you ask us to delete your data, we will do so unless we are legally required to keep it.

8. Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to or restrict how we use your data
• Request your data in a portable format
• Withdraw consent at any time (for anything based on consent)

To exercise any of these, email us at deanjohnson93@outlook.com. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk or by calling their helpline. We'd appreciate the chance to put things right first, so do contact us before you approach the ICO.

9. Keeping your data secure

We take reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your data once we have it.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it was last changed. Please check back occasionally.

11. Contact us

If you have any questions about this policy or your personal data, contact us at deanjohnson93@outlook.com.

These terms apply to your use of the Brightside Web ("we", "us", "our") website and to any web design services we provide. By using our website or engaging our services, you agree to these terms.

1. About us

• Business name: Brightside Web
• Contact: deanjohnson93@outlook.com
• Phone: 07348 281443
• Address: [your business address, if applicable]

2. Our offer and eligibility

Our promotional offer provides a professionally designed website at a reduced price to businesses whose Facebook Business Page has been active for more than 30 days. Eligibility is confirmed by us at our discretion. Submitting the enquiry form does not guarantee acceptance, and we may withdraw or change the offer at any time. The discount applies only to the services described at the point you place your order.

3. Quotes, pricing and payment

• Prices shown on our website are indicative. We will confirm the final price in writing before any work begins.
• The current promotional price is [£300] for the package described, against our standard price of [£600].
• Payment terms — for example a deposit before work starts and the balance on completion — will be set out in your order confirmation. [Describe your payment terms here]
• Prices include the items listed under "What's included" and exclude anything not expressly stated (for example ongoing maintenance, paid third-party tools, or stock imagery), unless agreed in writing.

4. What we'll deliver and timescales

We will design and build your website to the specification agreed with you. We aim to deliver within [X working days] of receiving everything we need from you (such as your content, images and approvals). Timescales depend on you providing materials and feedback promptly. We are not responsible for delays caused by late or incomplete information.

5. Your responsibilities

• Provide accurate information and any content (text, images, logos) you want included.
• Confirm that you own, or have permission to use, all content you give us.
• Review and approve work within a reasonable time.
• Use the website lawfully once it is live.

6. Revisions and approval

Your package includes [number] rounds of revisions. Additional changes after sign-off may be charged at [your rate]. Once you approve the final website, it is considered accepted.

7. Ownership and intellectual property

Once you have paid in full, you own the final website and its content. Any third-party elements (such as fonts, plugins or stock images) remain subject to their own licences. We may showcase the completed website in our portfolio unless you ask us in writing not to.

8. Hosting, domains and third-party services

Where hosting, a domain or third-party services are included or arranged on your behalf, these are subject to the relevant provider's terms. We are not responsible for outages or issues caused by third-party providers. [Describe what hosting/domain arrangement you offer, if any]

9. Cancellation and refunds

If you cancel after work has started, you may be charged for work completed up to that point. [Set out your cancellation and refund terms here.] Where you are a consumer, your statutory cancellation rights under UK consumer law continue to apply.

10. Liability

We provide our services with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of profits, business or data. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be excluded under law. Our total liability for any claim will not exceed the amount you paid us for the relevant work.

11. No affiliation with Meta

We are an independent business. We are not affiliated with, endorsed by, or sponsored by Facebook or Meta Platforms, Inc. References to Facebook describe the type of business our offer is aimed at. "Facebook" is a trademark of Meta Platforms, Inc.

12. Changes to these terms

We may update these terms from time to time. The version in force is the one published on our website when you place your order.

13. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of England and Wales. [Adjust if you are based in Scotland or Northern Ireland.]

14. Contact

Questions about these terms? Email us at deanjohnson93@outlook.com.